Blizzard Technical Support Needs Your Help

Posted by J.E. Douglas at 3:35 PM

Mommar here.

A long time ago in a far far galaxy called Iowa,  I worked for a phone bank company.   My job was to
take incoming calls about phone difficulties people were having with a specific long distance carrier.  Not revealing the name of the company,  we shall call it's initials ICM.  

I would spend day after day in the call center answering questions,   looking at people's accounts and trying to troubleshoot issues.  Many of these issues were simple in nature.  Amazingly people do not always understand that if you do not pay your bill,  your phone gets turned off.  But that's not important.

The new expansion Mists of Pandaria has been released.  And this is the first weekend that casual players will be loading up their game,  and started to play.  Or starting to hiss and curse at their computers in frustration with too slow of frame rates,  no sound,  no pandas and definitely no fun.   It's a common occurrence with a new piece of software.   If you have ever worked in the software field,  they are not called bugs but undocumented features.

So how can the lowly players who are able to log on without any type of issues help Blizzard.   To be honest, your not truly helping Blizzard but your fellow gamers.   Problems,  bugs,  difficulties and 'undocumented features' always occur.   But the best answers,  and many times the quickest answers are found on the Warcraft forums as well as other user dominated forums.   The Consortium forums also have a good tech section on how to solve basic issues.

Now,   this is not assuming that people haven't tried to find out.   It's definitely not a condemnation of players who call the Blizzard tech support for answers.   They get paid (and paid well) for what they do. But many times their phone lines get filled with questions that can be solved without any technical issues.   And that causes problems for the people with issues that do require Blizzard tech support to step in and help.

So how as gold goblins can we help?    Time is money in our motto.  And sometimes just offering to go to the website and see if we might not have suggestions or answers to these problems.   It is easy to just let players go on their own.  But after 8+ years of gaming,   World of Warcraft is not just a game but it's a community that we build,  or let fall on it's own.   So stepping up and answering a few questions will indwell you into the community.  And you never know when you might need to lean on that knowledge to obtain an answer for your own game problems.

Answer and solutions to questions might not bring actual gold into our pocket.   But knowledge of knowing you helped someone can bring some gold into your soul.

Good Luck and Good Hunting.